Privacy Policy

Privacy Policy in accordance with the General Data Protection Regulation – GDPR / Regulation (EU) 2016/679 of the European Parliament and of the Council

Hotel Restaurant Turizam Villa Neretva d.o.o. states that all personal information of the clients is collected, processed and stored in accordance with applicable legal regulations. Data processing implies any treatment with the personal data of the client from the moment of receipt. Data required for reservation and later realization of contractual obligations and customer service are given voluntary. Only necessary information is required from the buyer for the booking / execution of services in accordance with the Contract.

In cases where Hotel Restaurant Turizam Villa Neretva d.o.o. the intermediary, not the direct service provider and the execution of the service necessarily pass certain details of the passenger to the executor (eg the unit data, guest information that is collected by local tourist boards in accordance with legal provisions on residence taxes, etc.), the contractual partner / enforcer is obliged to comply with the European Data Protection Ordinance – the GDPR complies with the data in the contractual and legal obligations and undertakes to use the data solely for the purpose for which the buyer has a cajolement – concluding the contract and executing contractual obligations and services.

The right to inspect customer data / official documents that contain customer data, according to the legal provisions, have the competent authorities (competent inspectors, police, judicial bodies). Authorized representatives of the competent authorities may, if necessary, make copies of the available documents, copy all storage system contents and collect other relevant information. The legal basis for the transfer and processing of data for these purposes is the fulfillment of legal obligations.

The standard customer information collected through the booking forms is: name and surname, address, VAT number, date of birth, contact telephone / mobile phone number, contact email, self-signed signature (in case the client contracts the service personally in the branch office and fills the physical entry form, on the payment instrument (eg account number or card data in case of filling out the remote authorization form).

In order to better organize travel and better service delivery, Hotel Restaurant Turizam Villa Neretva d.o.o. may ask the customer for some additional information that the client voluntarily provides. In the case of contracting specific services, Hotel Restaurant Turizam Villa Neretva d.o.o. has the right to request additional information from the client (e.g. OIB, ID number or passport with expiration date, etc.) and which should be forwarded to the contractual partners for the purpose of contracting and executing the requested service. In the event that the client delivers data from a category of specially protected personal data (e.g. health data), the client gives his / her privilege to process such data for the purposes of the Contract – provision of special services.

Hotel Restaurant Turizam Villa Neretva d.o.o. collects and processes the following client data for the purpose of communicating with clients, providing information on new offers, providing required information, and enforcing legal and contractual obligations: data that clients enter into contact form on the official website and the associated subdivisions / pages of projects organized by Hotel Restaurant Turizam Villa Neretva d.o.o.; information that clients enter into pre-registration and newsletter forms; information provided by clients via electronic mail / official correspondence.

When a client visits the web site, it collects cookies ( that allow enhanced search experience based on location, language, and other preferences and client preferences. Also, each client has the option in Internet Browser settings that he uses at any time to delete and / or block “cookies”.
The main systems through which data are collected and processed, or produced the necessary documentation, and communicating with clients and carrying out marketing activities are:

  • Blue Pos – fiskal invoicing
  • Synesis for business and accounting


The Client is entitled to request information from Hotel Restaurant Turizam Villa Neretva d.o.o. about how his personal data is processed and stored, as well as request correction in case of inaccurate data or deleting of certain data for which there is no legitimate basis for custody. Regarding the solution of such an application Hotel Restaurant Turizam Villa Neretva d.o.o. will inform the client within the statutory deadline of not later than one month. This deadline, given the explanation given to the client, may, if necessary, be extended for an additional two months, taking into account the complexity and number of requests.

Hotel Restaurant Turizam Villa Neretva d.o.o. can not comply with the Client’s request for deleting of data and / or documents necessary for the performance of Contractual Services, as well as the data and / or documents required by the Agency pursuant to the legal provisions until the expiration of the statutory deadlines of custody (eg bids, contracts, invoices, etc.).

The customer can enforce his rights by submitting the application by e-mail to or by written request addressed to the address of Hotel Restaurant Turizam Villa Neretva d.o.o., Oca Ante Gabrića 34, 20350 Metković.


The Supervisory Authority in the territory of the Republic of Croatia is the Personal Data Protection Agency (Martićeva ulica 14, 10000 Zagreb, Croatia;; +385 1 4609 080).

Internet pages where you can find in Regulation (EU) 2016/679 of the European Parliament and Council: and the Implementation Act of the General Data Protection Act: https: / /